Please educate your customer with the following information. Variation exists always! Variation is the best feature of natural stone. Color, veining, fissures, shading, size, etcetera are all variations of what you will see in natural stone. Variation occurs from tile to tile, slab to slab and quarry to quarry. Being educated in the variation of stone before you purchase and or sell products will make your purchasing/selling experience much more pleasurable.
Travertine, sandstone, and slate/quartzite are products of nature and no two pieces are exactly the same. Splitting, cutting, and shaping of stone brings out the natural voids, fissures and veins. We strongly recommend you, your customer and the installer inspect the material prior to installation and prepare any blending required to meet the owner/buyer approval before installation. We also recommend the installer to fill all necessary voids and fissures with grout.
Pangaea Natural Stone Inc. is not liable in any delay of delivery, suspension or cancellation of performance or other failure of performance hereunder due to any causes beyond its control, including to but not limited to natural disasters, government labor disputes or inability to secure materials, labor or transportation. In the events of any of these situations, Pangaea Natural Stone Inc.’s time for delivery or other performance shall be extended for a period equal to the duration of the delay.
Changing Your Personal Information
Please contact us when your information changes. Changes in addresses, phone numbers and ownership should be forwarded to:
Pangaea Natural Stone Inc.
1482B Slater Road
Ferndale, WA 98248
You may also send your request to cancel future information being sent to you.
Lead Time
Lead times vary depending on the product and your project. On regularly stocked items you can expect delivery times of 3-4 business days from our Ferndale Warehouse. Lead times for custom projects are generally 90-120 days, however can fluctuate throughout the year. Please call for current lead times before placing an order.
Payment Options
All products are final sale. There are no cancellations or returns. Please feel free to call for samples before placing the order.
Returned Checks
All returned checks will be subject to any bank fees. Any future orders will have to be paid with a money order, cashiers check, or credit card prior to the order shipping.
Deposits
A deposit of 50% is due on all orders. The deposit is required at the time the order is placed and the balance is due on materials pick up or delivery.
Shipping
All products is F.O.B. Ferndale, WA 98248. We will be happy to give you an estimated shipping quote for your order before it ships. However, all shipping quotes are estimated and approximate. We will do our best to get as close as possible to the exact amount to be owed. The actual shipping charges will be determined upon shipping your order. Therefore additional money may be owed if the shipping charges are higher than the original estimated quote. We will drop ship any orders directly to your clients upon your request. Please remember when shipping on your account, you are responsible for making any claims for any damaged shipments.
ADDITIONAL CHARGES
All brokerage fees, duties, and applicable taxes are the responsibility of the customer.
Subject to Change
Information on this website is subject to change without notice. We make every effort possible to ensure the accuracy of this website and prevent errors however, Pangaea Natural Stone Inc. does not warrant the accuracy of information on this site.
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